Where Hospitality Trends and Technology Intersect

Technology is the backbone of the hospitality industry and oftentimes, this technology intersects with the new guest and operations trends in the marketplace. Technology is a constant that enables the ability to address trends as they come and go.

As technology innovation moves very fast, how do you know which trends are worth investing in and which will be a distant memory? Understanding the nuances of the technologies available is most important to consider correctly. Have the technologies been tested and updated for success? Is there integration and compatibility with other systems? The place where technology innovation and industry trends intersect is the place you want to be.

In this panel, our speakers will discuss the technologies that went from trend to tried-and-true within their business.

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Speaker:

Rob Grimes
Founder & CEO
Food & Beverage Technology Association

Ian Wilson
Advisor & Mentor for Singapore Tourism and Hospitality Industry
Ex SVP of Non-Gaming Operations at Marina Bay Sands

Hok Yean Chee
President, Asia Pacific
HVS

From Challenge to Opportunity: Hospitality Technology in a Post-COVID World

At first glance, the global Covid-19 pandemic provided many challenges to the hospitality industry. When businesses were forced to close without customers and without a clear way out, it seemed there was nowhere to turn. But what unfolded was a plethora of opportunities to be taken by those within the industry, including more efficient ways to work with your team, better communication with your customer, access to guest data that was once private, and more.

Our speakers know first-hand how to turn these short-term challenges into long-term opportunities and will discuss the ways in which these opportunities can be harnessed by anyone within the hospitality industry.

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Speaker:

Rob Grimes
Founder & CEO
Food & Beverage Technology Association

Sailesh Perswani
CEO
Thai Martin Group

Martin J. (MJ) Worsham
IT Project Manager
Five Guys Enterprises

Technological Innovation for Hospitality Sustainability Challenges

The current pandemic has proved its catastrophic consequences on the entire service industry, particularly amongst tourism, hospitality and foodservice establishments. According to IMF, lockdowns will lead to the largest decline in economic activity since 1933, with an unprecedented global growth fall in 2020 to -4.9 (a reduction from the -3% in April forecast).

The hospitality industry will not go back to business as usual. This crisis is also an opportunity to reset the pillars of a renewed sustainable industry. Commitment to a long-term sustainable business model and innovation system is one of the best ways to mitigate future external crisis to the tourism value chain. Yet, the longstanding dynamics of the industry and the uncertainty around Covid-19 may have an impact on how hospitality companies will go to embrace the new principles and practices.

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Speaker:

Carlos Martin-Rios, PHD
Associate Professor of Management
École Hôtelière de Lausanne (EHL)