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Reopening the Park Hyatt New York, with Peter Roth General Manager

7 May 2021 by eHotelier


The Park Hyatt New York is an iconic New York City hotel, having been awarded both the 2021 Forbes Travel Guide Five-Star Award as well as the 2021 U.S. News & World Report, Best Hotels in NYC.

In this episode, Area Vice President and General Manager of the Park Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.

We discuss:

    • The Park Hyatt New York has been able to turn the past 12 months challenges into opportunities.
    • How the lifting of domestic and international travel restrictions is reawakening New York City
    • The differences guests will see at the Park Hyatt New York as a result of the pandemic.
    • How the Park Hyatt New York is consistently delivering a five-star service for all guests in the wake of the pandemic.
    • The importance of communication at all levels through the closure and during reopening.
    • Staffing challenges facing hoteliers now and in the future.

This podcast was contributed by knowledge partner: