We discuss:

• • The Park Hyatt New York has been able to turn the past 12 months challenges into opportunities.
  • How the lifting of domestic and international travel restrictions is reawakening New York City
  • The differences guests will see at the Park Hyatt New York as a result of the pandemic.
  • How the Park Hyatt New York is consistently delivering a five-star service for all guests in the wake of the pandemic.
  • The importance of communication at all levels through the closure and during reopening.
  • Staffing challenges facing hoteliers now and in the future.