Hospitality 4.0 Dreamcatcher

Hear industry leaders speak on hot trending topics including technology, innovation intelligence, business, service, sustainability and more at the Hospitality 4.0 Dreamcatcher theatre.

Hospitality 4.0 Dreamcatcher

Seize the chance to learn from industry leaders at a series of free seminars that will be conducted at the Hospitality 4.0 Dreamcatcher theatre.

Time Topic Speaker
10:30 – 11:20

Panel Discussion:
Hotel, Design & Experience: The Next Decade

The hospitality experience is being shaped by guests’ demands for convenience, authenticity and memorability. From automated hotel solutions, new 21st Century luxury or ‘Go Green or Go Home’ motto, Millennials preferences shape new value-propositions. Learn about innovative hotel concepts, improve the customer experience and learn how to incorporate winning features into your hotel.

Panelist 1:

Wong Ker How

Founder & Principal Architect

ASOLIDPLAN Pte Ltd & SOLID ARCHITECTS LLP

Panelist 2:

Chris Lee

Founder & Creative Director

The Asylum

Panelist 3:

Christina Lum

Assistant Professor

Hospitality Business at Singapore Institute of Technology

Moderated by:

Yann Follain

Managing Director & Head of Design

Wy-To Architects

11:30 – 12:20 Presentation:

Next Gen Online Booking Services, Personalised Travel and HoReCa in ASEAN

The rise of social networks and OTA’s (Online Travel Agents) created new distribution channels, more convenience and simplified transparency, but hotels must pay for access to customers now which lowers margins. How does that change the business model? How do changes in the next decade to digital booking platforms impact business models? What role does increasing personalisation play in hospitality?

Lee Jun Kiat

Director of Business Development, APAC (Experiences)

TripAdvisor

Julien Kuchenbuch

Commercial Partnerships Manager – Asia Pacific

HotelBeds

12:30 – 13:20 Presentation:

Authenticity, Value Proposition & Convenience in Hospitality: A Data Debate?

The convergence between different technologies and digital transformation can empower both: the guest as well as the hospitality professional. Though will big data create the friendly and generous reception and entertainment of guests or will the guest become the product? Will privacy be secured and cherished? Will the industry become a simple transactional industry? Where is the new value-proposition?

Dr Derek Wang


General Manager


Alibaba Cloud Singapore

13:30 – 14:20 Panel Discussion:

Accelerating Sustainability in the HoReCa Sector

Embracing resource-efficient and resilient development practices is good for business as well as communities. Remaining competitive whilst implementing energy efficiency, water conservation, and waste reduction is a trick that many companies must learn fast. Helping to deliver on the United Nations Sustainable Development Goals (UN SDGs), upgrading technologies and building new business models is shaping the way we think about Horeca innovation today.

Panelist 1:

Lucas Glanville

Director of Culinary Operations

SEA Hyatt (Park Hyatt, Grand Hyatt, Hyatt Regency, Andaz, Hyatt House, Hyatt Place)

Panelist 2:

Roshith Rajan

Director Corporate Responsibility – Asia Pacific

Sodexo Services

Panelist 3:

Marcus Hanna

General Manager

Fairmont Singapore & Swissôtel The Stamford

Panelist 4:

Kim Stengert

Chief, Strategic Communication and External Relations

WWF Singapore

Moderated by:

Stefanie Beitien

Director of Partnerships

Eco-Business

14:30 – 15:20 Panel Discussion:

Hospitality Today: Technology vs Human Touch?

Will all companies become tech companies? The high-touch hospitality sector is experiencing significant disruption though automation and new technologies which has the potential to change anything from the guest experience to the business model. The list of entrants is long: Conversational AI, augmented and virtual reality, concierge bots, facial recognition technology in conjunction with electronic payments, security and privacy issues, self-service automation, voice technology… the convergence continues to tech-up hospitality yet without losing the human touch. What are the implications and opportunities? A discussion by hotel professionals on technology.

Chew Han Wei

President

HITAS (Singapore)


Ahmed Disokey

Area Director of Technology and Business Innovation

Fairmont Hotel

 

15:30 – 16:20 Hotel Innovation Challenge Asia

Learn about the latest innovations that tackle the problems of hotels in SEA.
The hotel industry plays a key role in the tourism industry today. Of total tourism receipts in 2018, 21% was spent on accommodation. Hotels, as an industry, also supports Singapore’s business hub positioning, and fuels growth in other related industries such as Retail, Food and Beverage (F&B), and Meetings, Incentives, Conventions and Exhibitions (MICE). While there would be anticipated steady growth in the hotel rooms, it is envisaged that manpower would not be able to keep up at the same pace. As such, there is an increasing need for hotels to be on the lookout for solutions to improve on manpower productivity, operating with a leaner workforce moving forward while raising the service experience and creating greater value for hotel guests.
Noting these challenges, Singapore Tourism Board (STB) partnered the Singapore Hotel Association (SHA) to launch the Tourism Innovation Challenge for Hotels in 2019, to catalyse the development of new solutions to address the perennial pain points faced by the hotel industry, filling gaps and capitalizing on opportunities from the past solutions derived.

Finalists pitch on smart solutions for:
Service Delivery
Sustainability
Time Topic Speaker
10:30 – 11:30 Presentation:

Digital Innovation in the Hospitality Sector

The hospitality sector has faced tremendous disruption over the past 25 years. This disruption has been driven by the application of digital technology to the sector. Customer experience in 2020 is now almost universally online with multichannel integration and mobile apps becoming critical. This presentation will discuss how new technologies such as AI and robotics can further transform the hospitality industry and create opportunities for innovation.

Andrew Milroy

Head of Advisory Services – Asia Pacific

Ovum

11:30 – 12:00 Presentation:

Hospitality in the Digital Age

Chung Heng Han

Senior Vice President Oracle Systems APAC/EMEA

Oracle

 

12:00 – 12:45 Panel Discussion:

The Now and the Next in Hospitality 4.0

  • Automation, robots and artificial intelligence: How will they shape the industry?
  • Enhancing customer experiences through new and innovative technologies
  • The future of work: Analyzing the importance of people as we give more power to data and algorithms to make decisions
  • Driving forces of the new generations (millennials and Gen Z) and how it changes the hospitality industry
Panelist:

Chung Heng Han

Senior Vice President Oracle Systems APAC/EMEA

Oracle

 

Moderator:

Andrew Milroy

Head of Advisory Services – Asia Pacific

Ovum

12:45 – 13:40 Networking Break

By ConnecTechAsia

13:40 – 14:05 Presentation:

Food and Hospitality in the Digital Era – using digital technologies to enhance customer experience

Sunil David

Regional Director

IoT (India & ASEAN Region) AT&T

14:05 – 14:25 Presentation:

Delivering Customer Success for Hospitality

14:25 – 14:45 Presentation:

Digital Transformation for the New Economy with Grab

Dileep Kannan

Regional Director

Grab for Business

14:45 – 15:30 Panel Discussion:

Accelerating Digital Supply Chain Management

With a focus on new technologies and innovative solutions, panelists will discuss how companies can leverage the supply chain for their hospitality businesses.

Use of IOT, big data, ML, blockchain to transform complex supply chains into an integrated ecosystem

Building autonomous models to improve decision making process

Sanjiv Bhagat

Executive Director Sales Mangement – ASEAN

 AT&T

 

Lim May-Ann

Executive Director

Asia Cloud Computing Association

 

Moderator:

Alfred Siew

Editor

Techgoondu

15:30 – 16:30 Presentation:

Crafting a digital journey from check-in to check-out

Tech strategies and digital touchpoints.
Improving synergy between hotels and restaurants.

16:45 – 18:00 Networking Night with Informa Connect
Time Topic Speaker
10:30 – 11:20 Seminar:

Destination 2030: Towards a future ready hospitality sector catering to tourism trends in SEA

How will performance of hospitality be measured in the next decade? Is it the roaring 20s again and where we are in the economic cycle? Fears of extended stagnation turning into wider recession is impacting the tourism and hotel industry. Travel and Tourism trends affecting ASEAN, now and in the future:

What can be seen in hotel and destination performance trends, both in terms of hotel performance and destination arrivals
What do we forecast for the next couple of years for key markets
The shift in Chinese outbound travellers and its effect on ASEAN markets, what are key source markets of the future
Where are we in the cycle of hotel development, what kind of hotels, brands are coming in the first half of the new decade, how does this compare to the last decade and prior to that.

Jesper Palmqvist

Area Director Asia Pacific

STR

 

11:30 – 12:20 Seminar:

Going Global – Strategic Growth through Franchising or Licensing

Franchising as a business expansion model or strategy, both locally and internationally, has grown in popularity all over the world over the last several decades. The structure that the franchise model offers can streamline the process for organizations to move into foreign markets more efficiently. Franchising can also be more cost-effective than other expansion models, such as corporate-owned chain outlets. Yet, despite many of its advantages, as in all business ventures, there are pitfalls that need to be avoided.

Mr Albert Kong

CEO / Managing Director

Asiawide Franchise Consultants Pte Ltd

Executive Committee Member

Franchising and Licensing Association (Singapore)

12:30 – 13:20 Presentation:

Innovative Hospitality Skills for Asia

Ranked world’s best Hospitality & Leisure Management school, EHL has been awarded the “Best Innovation in Education” at the Worldwide Hospitality Awards 2019 for our Bachelor in International Hospitality Management program, following the new multi-campus study options and entrepreneurial support provided to students. This international distinction confirms the strong recognition of EHL by the hospitality industry.

Esther Holly

Regional Manager APAC

École Hôtelière de Lausanne (EHL) – Swiss Hospitality Management School 

13:30 – 14:20 Panel Discussion:

Plastic, Packaging & Sustainability – From Burden to Opportunity in Business (Brands)

WWF’s PACT (Plastic ACTion) initiatives has signed up dozens of high-profile companies and brands which are working steadily to eliminate plastic pollution in their supply chain towards a more circular economy where no materials are wasted. Greenwashing is rampant in sustainability initiatives so accountable leaders of multi-million dollar companies are making real change and progress.

As consumers demand responsibility in dealing with plastic it offers a great opportunity to innovate their products and services and be a forward-thinking brand that is beloved for its values. PACT recognises the role businesses have in the production and consumption of plastics globally, and how it could become a PR nightmare as the global sentiment is changing with growing momentum across the world against plastics. However, we need to avoid incomplete or fragmented measures like replacing plastics with materials that can have a higher environmental footprint, or alternatives that might lead to worse environmental outcomes.

This session will discuss business, opportunity, sustainability and 21st century values.

 

Panelist 1:

Karoline Lem

PR & Marketing Manager

FoodPanda

Panelist 2:

Vardhan Kapoor

Business Strategy Manager, Singapore

Deliveroo

Panelist 3:

Katherine Braha

Director

SaladStop!

Panelist 5:

Representative of Asia Pacific

Accor Group

15:30 – 16:20 Hotel Innovation Challenge Asia

Learn about the latest innovations that tackle the problems of hotels in SEA. The hotel industry plays a key role in the tourism industry today. Of total tourism receipts in 2018, 21% was spent on accommodation. Hotels, as an industry, also supports Singapore’s business hub positioning, and fuels growth in other related industries such as Retail, Food and Beverage (F&B), and Meetings, Incentives, Conventions and Exhibitions (MICE). While there would be anticipated steady growth in the hotel rooms, it is envisaged that manpower would not be able to keep up at the same pace. As such, there is an increasing need for hotels to be on the lookout for solutions to improve on manpower productivity, operating with a leaner workforce moving forward while raising the service experience and creating greater value for hotel guests.Noting these challenges, Singapore Tourism Board (STB) partnered the Singapore Hotel Association (SHA) to launch the Tourism Innovation Challenge for Hotels in 2019, to catalyse the development of new solutions to address the perennial pain points faced by the hotel industry, filling gaps and capitalizing on opportunities from the past solutions derived.

Finalists pitch on smart solutions for:

Housekeeping

16:45 – 18:00 Food Consultancy Networking Night

By Foodservice Consultants Society International (FCSI)

More free seminars are taking place at the HoReCa theatre.

 Hot topics that will be covered include trends, vision, skills to fine dining, foodservice design.

Find out more

VISITOR REGISTRATION

Online pre-registration for visitors will recommence closer to the show dates.

Pre-register your visit to enjoy perks such as savings of SGD80 on admission fee, access to online business matching portal prior to show, print your own badge for direct entry to exhibition halls, and more!

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