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26 March 2020

FHA-HoReCa Postpones July Event

Informa Markets, organiser of FHA-HoReCa has taken the decision to postpone the event that was to take place from 13 – 16 July 2020 at the Singapore Expo to a later date given the effects of the COVID-19 pandemic being felt throughout the global hospitality and tourism industries.

ProWine Asia (Singapore) 2020, co-organised by Messe Düsseldorf Asia and Informa Markets, and due to be co-located with FHA-HoReCa in July, is similarly postponed.

FHA-HoReCa will announce new dates in the very near future and will be in touch with all exhibitors and attendees to provide flexibility when planning for their future participation.

For over 40 years, FHA has built a strong, collaborative network and cultivated many meaningful relationships. The decision to postpone FHA-HoReCa is one that is absolutely necessary amid these unprecedented times.

We would like to thank all FHA-HoReCa participants for trusting us to take the right decisions for this hugely important event and we do so with your very best interests in mind. We recognise the importance of maintaining business as usual in this climate, and with this in mind we are continuing to work on new ways to stay connected, bring greater value to the FHA community, and importantly, be well positioned as the industry pivots to recovery.

Yours sincerely,

Martyn Cox
Event Director | Hospitality, Food & Beverage – Singapore
Informa Markets

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FAQ

(updated 26 March 2020)

General

  • When did FHA-HoReCa announce the postponement?

    • The event advisory was published on 5 February 2020.
    • The second postponement was announced on 26 March 2020. You may view it here .

  • What are the reasons leading to the postponement of FHA-HoReCa?

    • After consultation with attendees and industry partners, we have taken the decision to postpone FHA-HoReCa in light of the latest developments regarding the COVID-19 situation.
    • This decision was necessary and made for the safety and well-being of our exhibitors, event attendees and staff.

  • When is the new date?

    • Announcement will be made at a later date.

  • Do you plan to cancel the event if the situation doesn’t change?

    • FHA-HoReCa will not be cancelled. We believe the new dates are well positioned to allow the industry time to recover and will monitor the after situation.
    • We are prepared to further our preventive measures on advice from local authorities and in accordance with the latest advisories published by the Singapore Ministry of Health, the Ministry of Manpower and the Singapore Tourism Board.

  • How do I get latest updates on the COVID-19 situation in Singapore?

  • I have more questions. Who can I contact?

Exhibitor

  • I am an exhibitor. Will I be reimbursed if I choose to cancel my participation at FHA-HoReCa?

    • FHA representatives are contacting all exhibitors to discuss their participation in accordance to the relevant terms and conditions outlined in our contracts with the exhibitors.
    • We will work closely with you to ensure that you are provided with the necessary support required following the event postponement. Please write to [email protected] if you need urgent assistance.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • Singapore Airlines (SIA) is waiving all rebooking fees for tickets issued on or before 15 March 2020.
    • Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans.
    • The new flight itinerary should be completed by 31 March 2021.
    • All rebooking fees will be waivered, although a fare difference may apply for the new itinerary.
    • Customers who wish to cancel their existing flight itineraries with no plans to rebook their travel at a later date, will be subjected to the cancellation policy tied to fare conditions and ticket type.
    • Customers who booked their tickets directly through SIA may contact the airline directly to make the necessary arrangements.
    • Customers who booked their tickets through a ticketing agent should make the necessary arrangements with the ticketing agent directly.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they will be getting in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.

Visitor

  • I have pre-registered my visit to FHA-HoReCa, do I have to register again when the new dates are announced?

    • Your registration will remain valid and we will be in touch with you again to survey your interest to visit the event (s) on the new dates.

  • I am a pre-registered visitor. Why can’t I access the Visitor Portal?

    • We have temporarily closed access to the Visitor Portal. You will be notified via email when access to the Visitor Portal resumes.

  • I have not registered my visit to FHA-HoReCa. How can I do so?

    • We have paused the visitor online pre-registration.
    • Do keep a look out for our announcement when online pre-registration resumes.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • Singapore Airlines (SIA) is waiving all rebooking fees for tickets issued on or before 15 March 2020.
    • Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans.
    • The new flight itinerary should be completed by 31 March 2021.
    • All rebooking fees will be waivered, although a fare difference may apply for the new itinerary.
    • Customers who wish to cancel their existing flight itineraries with no plans to rebook their travel at a later date, will be subjected to the cancellation policy tied to fare conditions and ticket type.
    • Customers who booked their tickets directly through SIA may contact the airline directly to make the necessary arrangements.
    • Customers who booked their tickets through a ticketing agent should make the necessary arrangements with the ticketing agent directly.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they will be getting in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.

Download Event Notice Return to Homepage

2 MEGA EVENTS. 2 DATES.
TWICE THE EXPERIENCE.

Food&HotelAsia (FHA) has evolved into 2 mega events, FHA-HoReCA and FHA-Food & Beverage. The two dedicated shows offer a more focused yet still comprehensive trade platform covering the food & hospitality industry with two distinct identities and differentiated offerings.

Explore FHA-Food & Beverage:


Visit FHA-Food & Beverage

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