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Podcast
Changing customer buying behaviours, with Heidi Gempel of HGE International
24 March 2021 by eHotelier
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How is customer buying behaviour changing as a result of COVID-19? How will they continue to change and how must hoteliers and revenue managers adapt to meet these changing behaviours and new expectations?
In this 15 minute podcast episode, we explore:
- How COVID has changed customer behaviours how have these changes are impacting revenue management.
- How customer buying behaviours are impacting the customer journey.
- The implications for hoteliers in understanding their customers requirements, particularly through newly created revenue streams where we have no direct connection.
2 MEGA EVENTS. 2 DATES.
TWICE THE EXPERIENCE.
Food&HotelAsia (FHA) has evolved into 2 mega events, FHA-HoReCA and FHA-Food & Beverage. The two dedicated shows offer a more focused yet still comprehensive trade platform covering the food & hospitality industry with two distinct identities and differentiated offerings.
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