5 February 2020

[Updated on 14 February 2020]

Event Notice: FHA-HoReCa

Informa Markets, the organiser of FHA-HoReCa, has taken the decision to postpone the event, originally scheduled for 3rd – 6th March 2020, with the new dates confirmed for 13th to 16th July 2020 at Singapore Expo.

This decision has been reached after extensive consultation with the industry considering the challenging climate in the hospitality and foodservice equipment sectors caused by the restrictions on travel & tourism across Asia-Pacific.

We continue to work in partnership with the relevant government authorities and agencies and take all necessary measures in accordance with the latest advisories published by the Singapore Ministry of Health and the Ministry of Manpower.

Statement from Singapore Tourism Board

“We are working closely with Informa Markets, industry stakeholders and the relevant government agencies, and are committed to supporting the continued success of both FHA-HoReCa and FHA-Food & Beverage. There is as yet no evidence of widespread community transmission of the novel coronavirus in Singapore and most of our events are still proceeding as planned with added precautions, which is line with the latest advisory from MOH. Our MICE industry continues to operate and remains open for business. Nonetheless, we will continue to stay vigilant, strengthen our defences, and prepare for all scenarios. The health and safety of locals, visitors and industry partners remain a priority and we are monitoring the situation closely,” said Mr Andrew Phua, Director of Exhibitions and Conferences, Singapore Tourism Board.

Statement from Singapore EXPO & MAX Atria

Alvin Lim, Executive Director for Brand and Customer Experience at SingEx Holdings, said, “The global meetings, incentives, conferences and exhibitions (MICE) industry is a tight-knit community that has always shown strong support for each other. Considering all aspects and that our primary concern is to ensure the safety and well-being of event participants, we at Singapore EXPO & MAX Atria fully respect the decisions made for both FHA shows. With sound and robust business protocols in place, Singapore EXPO & MAX Atria will continue to work closely with Informa Markets and other event partners to explore the best possible solutions to support the postponement of FHA-HoReCa and FHA-Food & Beverage.”

Statement from Singapore Hotel Association

“We appreciate and fully support Informa Markets’ decision to postpone FHA-HoReCa, a major event for our members and the hospitality sector. We have been monitoring the novel coronavirus situation in the region and the impact on the industry, and know the decision was made with the industry’s interest at heart. We will definitely continue our support and participation in the event in July.” said Ms Margaret Heng, Executive Director, Singapore Hotel Association.

Your exhibitor contract and payments made for FHA-HoReCa will carry over to the revised dates.  Our FHA team will reach out to you and all parties regarding further logistics and planning. You may also contact [email protected] for urgent assistance. We sincerely hope that you understand that this decision is being made in the interest of both buyers and sellers in the region, who would better benefit from attending the show on the new dates.

[UPDATED] Our sister show, FHA-Food & Beverage, originally scheduled from 31st March to 3rd April 2020 has been postponed and the new dates will be announced shortly.

Finally, we wish to thank those who participate and support FHA-HoReCa and we greatly appreciate your patience and understanding with our event postponement and look forward to your continued support.  Our sole focus remains to provide an event of enhanced quality, with more buyers and qualified business visitors to make your participation a huge success.

We look forward to welcoming you to Singapore in July for FHA-HoReCa!

Yours sincerely,

Martyn Cox
Event Director | Hospitality, Food & Beverage – Singapore
Informa Markets

FAQ

(updated 14 February 2020)

General

  • When did FHA-HoReCa announce the postponement?

    • The event advisory was published on 5 February 2020. You may view it here .

  • What are the reasons leading to the postponement of FHA-HoReCa?

    • After consultation with industry partners, Informa Markets, the organiser of FHA, has taken the decision to postpone FHA-HoReCa to 13-16 July 2020 at the Singapore Expo due to the commercial implications in the hospitality & foodservice equipment industry brought on by the restrictions on travel and tourism in the region.
    • This was a difficult but necessary decision taken together with the industry. We are erring on the side of caution and have considered the impact of the outbreak on the wider HoReCa industry in Asia.
    • We will continue to act on advice from the local authorities on the COVID-19 and take further measures in accordance with the latest advisories published by the Singapore Ministry of Health, the Ministry of Manpower and the Singapore Tourism Board.

  • When is the new date?

    • FHA-HoReCa will be held 13-16 July 2020, Singapore Expo.

  • Do you plan to cancel the event if the situation doesn’t change?

    • FHA-HoReCa will not be cancelled. We believe the new dates are well positioned to allow the industry time to recover and will monitor the after situation.
    • We are prepared to further our preventive measures on advice from local authorities and in accordance with the latest advisories published by the Singapore Ministry of Health, the Ministry of Manpower and the Singapore Tourism Board.

  • How do I get latest updates on the COVID-19 situation in Singapore?

  • I have more questions. Who can I contact?

Exhibitor

  • I am an exhibitor. Will I be reimbursed if I choose to cancel my participation at FHA-HoReCa?

    • FHA representatives are contacting all exhibitors that have been affected by the change of dates according to the relevant terms and conditions outlined in our contracts with the exhibitors.
    • We will work closely with you to ensure that you are provided with the necessary support required following the event postponement. Please write to [email protected] if you need urgent assistance.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • If you have booked your flight on our official airline – Singapore Airlines (SIA), please refer to the chart below

     

    Situation Arrangement/Action Required
    From affected countries (China/Macau/HK)
    • Cancellation/change of dates will be handled as per SIA’s Global Fee Waiver guidelines.
    • For booking made through travel/ticketing agent, attendee should contact the travel/ticketing agent directly.
    • For booking made directly with SIA, email cancellation/change of date requests to [email protected].
    From non-affected countries.

    Booked ticket through a travel/ticketing agent (eg. JTB, Expedia).

    • Waiver of change fees to allow attendee to make changes to the new event dates.
    • For cancellation of booking, refund will be according to the attendee’s fare conditions and ticket type.
    • SIA will notify its global network of ticketing agents of this arrangement by 12 Feb.
    • Attendee should contact the travel/ticketing agent directly.
    From non-affected countries.

    Booked ticket directly with SIA

    • For rebooking of tickets to the new event dates,
      • Change fees will be waived by SIA.
      • Note: any additional price difference will be payable by passenger. SIA agents will ensure that passengers are rebooked on the lowest fare that can be offered at the time of booking so that top up will be minimal.
    • For cancellation of booking, refund will be according to the attendee’s fare conditions and ticket type.
    • Please email the following information no later than 19 February 2020 to the FHA Marketing Team at [email protected].
      • Subject line: FHA-HoReCa – request for change in SIA ticket booking
      • Booking Reference Number
      • Country of Origin
      • Indicate intention to cancel booking or change of date
    • SIA will contact attendee within 1-2 weeks.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they would have gotten in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.

  • I have visited China in the past 14 days. Will I be allowed entry into Singapore?

    • To further minimise the risk of community spread of the novel coronavirus in Singapore and help stem the global spread of the virus, the Singapore Government has implemented several measures which includes entry restriction on all visitors with travel history in mainland China or those with PRC passports. For further details and the latest updates on travel restrictions, please visit the Ministry of Health’s website.

Visitor

  • I have pre-registered my visit to FHA-HoReCa, do I have to register again for the new dates (13-16 July 2020)?

    • Your registration will remain valid and we will be in touch with you again to survey your interest to visit the event on the new dates.

  • I am a pre-registered visitor. Why can’t I access the Visitor Portal?

    • We have temporarily closed access to the Visitor Portal to carry out maintenance. Access to the Visitor Portal will resume in April 2020.

  • I have not registered my visit to FHA-HoReCa. How can I do so?

    • We have paused the visitor online pre-registration system to carry out maintenance. Online pre-registration for visitors to FHA-HoReCa 2020 will resume in April 2020.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • If you have booked your flight on our official airline – Singapore Airlines (SIA), please refer to the chart below

     

    Situation Arrangement/Action Required
    From affected countries (China/Macau/HK)
    • Cancellation/change of dates will be handled as per SIA’s Global Fee Waiver guidelines.
    • For booking made through travel/ticketing agent, attendee should contact the travel/ticketing agent directly.
    • For booking made directly with SIA, email cancellation/change of date requests to [email protected].
    From non-affected countries.

    Booked ticket through a travel/ticketing agent (eg. JTB, Expedia).

    • Waiver of change fees to allow attendee to make changes to the new event dates.
    • For cancellation of booking, refund will be according to the attendee’s fare conditions and ticket type.
    • SIA will notify its global network of ticketing agents of this arrangement by 12 Feb.
    • Attendee should contact the travel/ticketing agent directly.
    From non-affected countries.

    Booked ticket directly with SIA

    • For rebooking of tickets to the new event dates,
      • Change fees will be waived by SIA.
      • Note: any additional price difference will be payable by passenger. SIA agents will ensure that passengers are rebooked on the lowest fare that can be offered at the time of booking so that top up will be minimal.
    • For cancellation of booking, refund will be according to the attendee’s fare conditions and ticket type.
    • Please email the following information no later than 19 February 2020 to the FHA Marketing Team at [email protected].
      • Subject line: FHA-HoReCa – request for change in SIA ticket booking
      • Booking Reference Number
      • Country of Origin
      • Indicate intention to cancel booking or change of date
    • SIA will contact attendee within 1-2 weeks.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they would have gotten in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.

  • I have visited China in the past 14 days. Will I be allowed entry into Singapore?

    • To further minimise the risk of community spread of the novel coronavirus in Singapore and help stem the global spread of the virus, the Singapore Government has implemented several measures which includes entry restriction on all visitors with travel history in mainland China or those with PRC passports. For further details and the latest updates on travel restrictions, please visit the Ministry of Health’s website.